Frequently Asked Questions
How do I personalise a product?
All of our products have the personalisation options right there on the product page, once you have selected all your options and inserted your personalisation you can simply add the product to your basket, purchase, and we'll do the rest!
When will I receive my personalised items?
All of our products are personalised to order, meaning we have a 5-7 working day processing time as standard, plus a 2-3 working day delivery time. If you require an order faster, we have the option for Express Dispatch which will mean your order is dispatched in 3 working days of ordering.
How much is delivery?
Our standard delivery charge is £5, with orders over £40 qualifying for free shipping. We also have the option to collect from our store in Plymouth, UK for free. Please note for orders outside of the UK the shipping charge is £18, with free delivery on orders over £100. Shipping to Ireland is £10, with free delivery on orders over £50. Express Dispatch is £5 per order and available to orders in the UK only.
The price doesn't change when I choose different options?
The price shown on a product won't update until you've selected all the required options (eg Frame Size, Gift Wrap etc), so check you've chosen everything (Background Colour can be easy to miss!) and then the price will update.
How long is delivery?
Our standard order processing times are 5-7 working days, however during busier periods this may be longer, this will be noted at checkout. Once an order is dispatched you will receive a shipping notification email, and delivery is usually 3-5 working days. Please note this is on top of the processing times, so some orders may take 12 working days from time of ordering to time of arrival (and potentially longer during peak periods).